The potential of AI is limitless for small and medium scale business.AI automation solutions, making life easier.

To amplify customer experience, inbound call centres must exploit data, meet customers
at the point of their customer journey, be human in their interaction, and ensure each customer leaves a call pleased with the service delivery.

To amplify customer experience, inbound call centres must exploit data, meet customers at the point of their customer journey, be human in their interaction, and ensure each customer leaves a call pleased with the service delivery.

In an earlier article, we discussed business resilience and what it means to build a business with resilience in mind. SMBs have unique environments that make resilience from the standpoint of large businesses irrelevant.

What comes to mind when you hear the word resilience? Toughness? If we were to describe resilience with a quote, it would be, “tough times never last, but tough people do”.

Many healthcare providers struggle with insurance verification. Service providers assert that inaccurate insurance eligibility accounts for 75% of denial for reimbursements. Sadly, many healthcare providers choose to do it independently and still get it wrong.

Contrary to popular belief, remote work existed before the pandemic. The pandemic only made it popular. Remote work started as early as the early 2000s when employees had personal computers and were connected to the internet from home. They worked from home, saved time commuting to work, or worked overtime at home.