The potential of AI is limitless for small and medium scale business.AI automation solutions, making life easier.

In the rapidly evolving world of business, companies are constantly seeking ways to streamline operations, reduce costs, and boost efficiency. One strategy that has proven effective is offshore outsourcing, and Zimbabwe is emerging as a preferred destination for this. A leading player in this sector is OmniContact, a Zimbabwean Business Process Outsourcing (BPO) company. Zimbabwe […]

In the dynamic landscape of global business, organizations are continually seeking innovative strategies to enhance efficiency, cut costs, and maintain a competitive edge. OmniContact, a distinguished Business Process Outsourcing (BPO) company headquartered in Southern Africa, emerges as the catalyst for transformative success. Unlocking Southern Africa’s Potential: Situated in the heart of Southern Africa, OmniContact harnesses […]

As an organization, our journey embodies the essence of sustainable development. Impact sourcing has proven to be a transformative force, enabling us to uplift marginalized communities, embrace disability inclusion, and contribute to a more inclusive society

OmniContact's invitation to potential companies is a call to action for those seeking to make a tangible difference in the world. By joining our impact sourcing journey, businesses have the opportunity to address pressing social issues, empower marginalized communities, and reap the numerous benefits of a socially responsible partnership.

OmniContact's commitment to excellence in inbound call centre services is a testament to our dedication to elevating businesses across diverse industries. By leveraging our expertise in telecoms, EdTech, and InsureTech, we have demonstrated the transformative impact of responsive and customer-centric support.

Whether as a hybrid or completely remote work, remote work has come to stay. Even better, it is helping companies save costs and helping remote workers live more fulfilled lives.

To amplify customer experience, inbound call centres must exploit data, meet customers at the point of their customer journey, be human in their interaction, and ensure each customer leaves a call pleased with the service delivery.

In an earlier article, we discussed business resilience and what it means to build a business with resilience in mind. SMBs have unique environments that make resilience from the standpoint of large businesses irrelevant.

What comes to mind when you hear the word resilience? Toughness? If we were to describe resilience with a quote, it would be, "tough times never last, but tough people do".

Many healthcare providers struggle with insurance verification. Service providers assert that inaccurate insurance eligibility accounts for 75% of denial for reimbursements. Sadly, many healthcare providers choose to do it independently and still get it wrong.

Contrary to popular belief, remote work existed before the pandemic. The pandemic only made it popular. Remote work started as early as the early 2000s when employees had personal computers and were connected to the internet from home. They worked from home, saved time commuting to work, or worked overtime at home.

Striking a balance between improving costs and cutting costs is the first step. Next, you’d have to convince your board or team members that your demands are worth the funds. One of the obstacles you may encounter (especially when you choose automation) is employees dumping mundane tasks.

The potential of AI is limitless for small and medium-scale businesses. Although limitless, business owners must find a healthy balance between automation, and tasks that shouldn't be outsourced. Sadly, the reality is that many business owners still need to leverage AI in their business processes. They have chosen monotonous work and hectic business processes over AI.

Is your business already using these five technologies to improve Inefficiencies? Since the pandemic, it has become more apparent that technology and digital transformation are important considerations for businesses that seek to maximize their potential. Businesses that previously leveraged tech and digital tools seamlessly survived the pandemic, while businesses that made swift changes contained their losses. Your guess is correct about businesses that didn’t adapt to the new normal