Privacy Policy

Explore how we protect & process your data.

Effective date: 2025‑04‑07

  1. Introduction

    2. Welcome to OmniContact (“us”, “we”, “our”).

    These provisions govern your visit to omnicontact.biz (the “Service”) and explain how we collect, safeguard, transfer, and disclose information arising from your use of the Service.

    By using the Service, you consent to the practices described herein. Terms not defined in this Policy have the meanings given in our Terms & Conditions. Together they constitute the binding agreement between you and OmniContact.

  2. Applicable Laws & Certifications

    3. We comply with, and where required are certified under, the following frameworks:
    • Cyber and Data Protection Act (Zimbabwe)
    • Protection of Personal Information Act — POPIA (South Africa)
    • General Data Protection Regulation — GDPR (EU/EEA)
    • California Consumer Privacy Act — CCPA (USA)
    • California Online Privacy Protection Act — CalOPPA (USA)
    • ISO 27001:2022 certified Information Security Management System

  3. Definitions

    4. Service – the omnicontact.biz website
    Personal Data – information relating to an identifiable person
    Usage Data – technical data generated by using the Service
    Cookies – small files stored on your device
    Data Controller – the natural/legal person that determines processing purposes (OmniContact)
    Data Processor / Service Provider – a third party processing data on our behalf
    Data Subject / User – the individual using our Service

  4. Information Collection & Use

    5. We collect Personal Data, Usage Data, tracking‑cookie data, and—in limited cases—additional information such as age, nationality, qualification records, or tax identifiers where required for contractual or legal purposes. We use this data to operate, secure, and improve the Service and to communicate with you about similar offerings unless you opt out.

  5. Cookies & Tracking

    6. Our site uses Session, Preference, Security, and Advertising Cookies. You can refuse or delete cookies in your browser, but some features may not function.

  6. Purposes of Processing

    7. We process data in order to provide the Service, notify you of changes, deliver customer support, personalize content, monitor performance, detect fraud or abuse, comply with legal obligations, and—where you have consented—send marketing communications.

  7. Data Retention

    8. Personal Data is retained only as long as necessary for the purposes set out in this Policy or as required by law. Usage Data is kept for a shorter period unless it is used to strengthen security or improve functionality.

  8. International Transfers

    9. Your information may be transferred to—and processed on—servers outside your jurisdiction, including in Zimbabwe. We implement appropriate safeguards such as contractual clauses, encryption, and ISO 27001 controls to protect your data during transfer.

  9. Disclosure of Data

    10. We may disclose Personal Data in connection with corporate transactions, to trusted service providers, to comply with legal obligations, or to protect OmniContact, our customers, or the public. Any additional disclosure will occur only with your consent.

  10. Security

    11. We employ industry‑standard technical and organisational measures aligned to ISO 27001. No transmission over the Internet is completely secure; therefore absolute security cannot be guaranteed.

  11. Your Data‑Protection Rights

    12. Depending on your location, you may exercise rights of access, correction, deletion, restriction, objection, data portability, and the right to opt‑out of data sale or marketing. To exercise any of these rights please email DataProtectionCompliance@econet.co.zw with the subject “Data Access Request”. Appropriate identification may be required.

  12. Data‑Breach Notification Procedures

    13. In the event of a breach we will: (i) investigate and ascertain scope; (ii) notify relevant regulators within 72 hours where required; (iii) inform affected individuals without undue delay; and (iv) implement remediation and mitigation steps.

  13. Third‑Party Services

    14. We engage vetted processors for hosting, analytics, CI/CD, remarketing, and payment processing. These providers have access to data strictly to perform agreed tasks and are bound by confidentiality and security obligations.

  14. Children’s Privacy

    15. The Service is not directed to anyone under 18. We do not knowingly collect data from minors. If you believe a child has provided Personal Data to us, please contact us immediately for removal.

  15. Changes to This Policy

    16. We may amend this Policy periodically. Material changes will be sign‑posted on the Service and via email prior to becoming effective. Please review this page regularly to stay informed.

  16. Contact Us

    17. Questions? Email our Compliance Team at DataProtectionCompliance@econet.co.zw.