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OmniContact

Is a leading Business Outsourcing Company. We support and enable businesses to provide a personalized and seamless digital experience to their customers, delivering the best operational performance and the ultimate brand experience.

services

Service Offering

Explore how we can help you achieve your goals

Through our unique customer-focused approach, we assist our partners in expanding, managing, and keeping their customer databases intact. Our agents, known for their neutral accents, are highly trained and equipped to handle customer inquiries across a wide range of industries.

Services at Omnicontact

Professional Services

As one of the leading outsourcing companies, we are offering a comprehensive suite of professional and back-office services.

BPO Services

We provide Inbound, Outbound, and Professional Services with a team of agents who support your customers through phone, social media, and email. While you focus on your business, we manage customer service.

AI & Digital Solutions

Welcome to the future of business, where Artificial Intelligence (AI) and digital solutions are not just buzzwords, but powerful tools that drive success. Our company is at the forefront of this digital revolution, offering a suite of AI and digital solutions designed to propel your business to new heights.

what we stand for

Mission & Values

Our Mission and Values as OmniContact

We are building OmniContact to be the global BPO company of choice providing contact centre, digital and professional services — In Africa and Beyond. Our key differentiators leverage on Innovation, Exceptional Customer Engagement and Robust Technology.

We leverage technology to deliver seamless experience.

We believe in swift execution.

We are driven by a passion for excellence.
Our Mission

benefits

What You Stand To Benefit

Our exceptional services will ensure that the following are archieved:

Dedicated, Trained Agents

Our agents know how to follow a script and build rapport with customers & are well-trained to provide the required technical information to a potential customer.

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Increase In Sales

You are guaranteed of improved customer acquisition through the help of well-trained agents who can persuade prospects that your products are worth buying.

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Enhanced Productivity

Your employees will be able to focus on business critical tasks while we manage the outbound calls and convert your leads into paying customers.

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our facilities

Tour Our Facilities

Our exceptional services will ensure that the following are achieved:

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Omni Self Made Guide

Are you considering outsourcing some of your business processes but don't know how and why you should outsource? Download the OmniContact e-book series and get all the information you need.

Omni Self Made Ebook

Exceptional Services for your brand

OmniContact provides a multitalented & multi-lingual team of agents who have been trained to provide various forms of support to your customers over several channels including: telephone, social media and email.

Meet Our Agents

blogs

Recent Blog Posts

Keep yourself informed by staying up to date with our latest blog posts.

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The future is AI

The potential of AI is limitless for small and medium scale business.AI automation solutions, making life easier.

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OmniContact: A Beacon of Hope for Zimbabwe’s Children

In the heart of Zimbabwe, a country of approximately 15,178,979 people according to the 2022 census stats. According to UNICEF, Nearly 48% are children. Most of them, about 72%, reside in rural areas. These areas, unfortunately, are often the worst off in terms of health, education, nutrition, water and sanitation, access to information, and other […]

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Why Zimbabwe is the best outsourcing destination: Power and ICT Infrastructure

In the globalized world of business, offshore outsourcing has become a key strategy for companies seeking to streamline operations, reduce costs, and access global talent. One country that stands out as an ideal offshore outsourcing destination is Zimbabwe. OmniContact: Leading the Way in the BPO industry At the forefront of this movement is OmniContact, Zimbabwe’s […]

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OmniContact: Your Premier Offshore Outsourcing Partner in Zimbabwe

In the rapidly evolving world of business, companies are constantly seeking ways to streamline operations, reduce costs, and boost efficiency. One strategy that has proven effective is offshore outsourcing, and Zimbabwe is emerging as a preferred destination for this. A leading player in this sector is OmniContact, a Zimbabwean Business Process Outsourcing (BPO) company. Zimbabwe […]

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Transforming Businesses Through Strategic BPO Excellence

In the dynamic landscape of global business, organizations are continually seeking innovative strategies to enhance efficiency, cut costs, and maintain a competitive edge. OmniContact, a distinguished Business Process Outsourcing (BPO) company headquartered in Southern Africa, emerges as the catalyst for transformative success. Unlocking Southern Africa’s Potential: Situated in the heart of Southern Africa, OmniContact harnesses […]

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achievements

Our Accolades

Showcasing our achievements and awards, reinforcing our credibility and expertise.

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Why wait? Schedule a discovery call today!