Elevating Excellence: Securing Success with ISO/IEC 27001:2022 Certification

We are proud to announce that we have obtained the MSECB Management System Certificate in ISO/IEC 27001:2022. This significant accomplishment underscores our dedication to data security and protection. As a leading Business Outsourcing Company, we are committed to providing businesses with a seamless digital experience for their customers while maintaining the highest security standards of operational excellence and brand experience.

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OmniContact

Is a leading Business Outsourcing Company. We support and enable businesses to
provide a personalized and seamless digital experience to their customers, delivering the best
operational performance and the ultimate brand experience.

Our Service Offering

With a distinguished customer centric offering, we help our partners grow, manage and retain their customer databases.
Having a neutral accent, our versatile pool of agents are well trained and are capable of handling customer queries across various industries.


BPO Services

We offer Inbound, Outbound and Professional Services.

We have a multitalented team of agents who have been trained to provide various forms support to your customers over several channels including: telephone, social media and email. This lets you focus on your core business while we support your customers for you. Our agents are fully trained in various industries and can quickly grasp product and technical knowledge to deal with calls independently. Our large talent pool assures you a 24hr support service including weekend and holidays.

  • Data Entry Services
  • Research And Analysis
  • Transcription Services
  • Sales Services
  • Business Training Services
  • Backoffice Services

AI Automation Solutions

Check out our specialized customer service solutions.

Our services help you succeed in the current era of digital transformation, leveraging the comprehensive use of relevant digital channels, and bringing it all together with a strategy that succeeds. The digital world is widespread, including everything from search engine optimization to social media marketing. It is next to impossible for a single company to be an expert in all the fields and OmniContact is available to provide specialist services in this area

Services Supported include:

  • Commerce chatbot
  • Proactive messaging
  • Click to Whatsapp
  • Enterprise AI
  • Robotic Process Automation

OmniChannel CX Solutions

Our strategy allows clients to engage with the business through their chosen channels while maintaining a seamless transition throughout the interaction.

Services include:

  • An OmniChannel connectivity layer across various channels such as websites, social media platforms, emails, intelligent virtual assistants and phone calls

Mission and Values

We are building OmniContact to be the global BPO company of choice providing contact centre, digital and professional services — In Africa and Beyond. Our key differentiators leverage on Innovation, Exceptional Customer Engagement and Robust Technology.

Vision

What You Stand To Benefit

Our exceptional services will ensure that the following are archieved:

Dedicated, Trained Agents

Our agents know how to follow a script and build rapport with customers & are well-trained to provide the required technical information to a potential customer.

Increase In Sales

You are guaranteed of improved customer acquisition through the help of well-trained agents who can persuade prospects that your products are worth buying.

Enhanced Productivity Of Employees

Leads generation is an involving task! Your employees will be able to focus on business critical tasks while we manage the outbound calls and convert your leads into paying customers.

Omni Self Made Guide

Are you considering outsourcing some of your business processes but don't know how and why you should outsource? Download the OmniContact e-book series and get all the information you need.

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Omni

Exceptional Services for your brand


OmniContact provides a multitalented & multi-lingual team of agents who have been trained to provide various forms of support to your customers over several channels including: telephone, social media and email.

Meet Our Agents - Click to watch the video.

Recent Blog Posts

The future is AI

The future is AI

The potential of AI is limitless for small and medium scale business.AI automation solutions, making life easier.

Our Collective Journey Towards Sustainable Development: Impact sourcing

Our Collective Journey Towards Sustainable Development: Impact sourcing

As an organization, our journey embodies the essence of sustainable development. Impact sourcing has proven to be a transformative force, enabling us to uplift marginalized communities, embrace disability inclusion, and contribute to a more inclusive society

Unlocking Potential, Transforming Lives: OmniContact’s Impact Sourcing Journey

Unlocking Potential, Transforming Lives: OmniContact’s Impact Sourcing Journey

OmniContact's invitation to potential companies is a call to action for those seeking to make a tangible difference in the world. By joining our impact sourcing journey, businesses have the opportunity to address pressing social issues, empower marginalized communities, and reap the numerous benefits of a socially responsible partnership.

Inbound Call Centre Excellence

Inbound Call Centre Excellence

OmniContact's commitment to excellence in inbound call centre services is a testament to our dedication to elevating businesses across diverse industries. By leveraging our expertise in telecoms, EdTech, and InsureTech, we have demonstrated the transformative impact of responsive and customer-centric support.

Future of remote work and its impact on company costs

Future of remote work and its impact on company costs

Whether as a hybrid or completely remote work, remote work has come to stay. Even better, it is helping companies save costs and helping remote workers live more fulfilled lives.

Our Strategic Partners