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Is a leading Business Outsourcing Company. We support and enable businesses to provide a personalized and seamless digital experience to their customers, delivering the best operational performance and the ultimate brand experience.
services
Explore how we can help you achieve your goals
Through our unique customer-focused approach, we assist our partners in expanding, managing, and keeping their customer databases intact. Our agents, known for their neutral accents, are highly trained and equipped to handle customer inquiries across a wide range of industries.
As one of the leading outsourcing companies, we are offering a comprehensive suite of professional and back-office services.
We provide Inbound, Outbound, and Professional Services with a team of agents who support your customers through phone, social media, and email. While you focus on your business, we manage customer service.
Welcome to the future of business, where Artificial Intelligence (AI) and digital solutions are not just buzzwords, but powerful tools that drive success. Our company is at the forefront of this digital revolution, offering a suite of AI and digital solutions designed to propel your business to new heights.
what we stand for
Our Mission and Values as OmniContact
We are building OmniContact to be the global BPO company of choice providing contact centre, digital and professional services — In Africa and Beyond. Our key differentiators leverage on Innovation, Exceptional Customer Engagement and Robust Technology.
benefits
Our exceptional services will ensure that the following are archieved:
Our agents know how to follow a script and build rapport with customers & are well-trained to provide the required technical information to a potential customer.
Contact UsYou are guaranteed of improved customer acquisition through the help of well-trained agents who can persuade prospects that your products are worth buying.
Contact UsYour employees will be able to focus on business critical tasks while we manage the outbound calls and convert your leads into paying customers.
Contact Usour facilities
Our exceptional services will ensure that the following are achieved:
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Are you considering outsourcing some of your business processes but don't know how and why you should outsource? Download the OmniContact e-book series and get all the information you need.
OmniContact provides a multitalented & multi-lingual team of agents who have been trained to provide various forms of support to your customers over several channels including: telephone, social media and email.
Meet Our Agentsblogs
Keep yourself informed by staying up to date with our latest blog posts.
The potential of AI is limitless for small and medium scale business.AI automation solutions, making life easier.
In today’s fast-paced and fiercely competitive business world, every dollar counts. Companies are constantly looking for innovative ways to streamline operations and boost profitability. One strategy that continues to deliver real results is outsourcing. Done right, outsourcing can slash operational costs by as much as 50%—without compromising on quality. And while global outsourcing hubs like […]
Customer experience (CX) has emerged as the ultimate differentiator in the modern businesslandscape. While technological advancements and process efficiencies play a crucial role, oneelement remains indispensable: EMPATHY. Empathy is the ability to understand and share the feelings of another, it’s not just a soft skill buta strategic asset that directly influences customer loyalty. Research by […]
Personalization is no longer a luxury—it’s a necessity. Customers expect seamless, tailoredinteractions that cater to their unique preferences. According to McKinsey, 71% of consumersexpect companies to deliver personalized interactions, and 76% get frustrated when thisdoesn’t happen. For senior executives looking to optimize customer experience (CX) while maintainingefficiency, Business Process Outsourcing (BPO) presents a strategic opportunity. […]
In the heart of Zimbabwe, a country of approximately 15,178,979 people according to the 2022 census stats. According to UNICEF, Nearly 48% are children. Most of them, about 72%, reside in rural areas. These areas, unfortunately, are often the worst off in terms of health, education, nutrition, water and sanitation, access to information, and other […]
achievements
Showcasing our achievements and awards, reinforcing our credibility and expertise.
Why wait? Schedule a discovery call today!
View our awards and see how we achieve excellence every day!