Is your business already using these five technologies to improve Inefficiencies?

Since the pandemic, it has become more apparent that technology and digital transformation are important considerations for businesses that seek to maximize their potential. Businesses that previously leveraged tech and digital tools seamlessly survived the pandemic, while businesses that made swift changes contained their losses. Your guess is correct about businesses that didn’t adapt to the new normal.’

Interestingly, the pandemic was only a catalyst of tech and digital adoption in businesses. Before the pandemic, several of these digital and tech tools already existed. For example, Zoom wasn’t an innovation borne during the pandemic. It had always existed. The pandemic only made its significance obvious.

Gartner projects that IT spending will hit a whopping $4.5 trillion by 2023. It’s important to note that underlying the digital transformation and tech adoption we see in businesses is the amplification of customer experience, efficiency, productivity, and optimizing business processes.

Why your business should leverage tech solutions

There are several reasons why technology is becoming a game-changer for many businesses. Research shows that two third of businesses cite improving productivity as their reason for adopting technological solutions. Ultimately, improved productivity will translate to increased revenue generation.

Guess what one-third cited as their reason for adopting technological and digital solutions? Cost savings! With these technological solutions come automation and improved analytics and insights for business growth. Interestingly, 4 in 10 businesses are adopting technology to provide better customer service and experience. 89% of brands compete based on customer experience? 73% of customers say CX is a deciding factor when purchasing.

Five ways your business can leverage technology today

1.    Change collaboration among the team

One of the key changes to make if your business seeks to leverage technology will be to use collaboration tools. Through tools like slack, communication, sharing of information, and collaboration between teams can become more effective. Communication is everything when it comes to productivity and efficiency. Glitches and gaps in communication can differentiate between productive and unproductive teams.

Added to this collaboration tools are project management and automation of workflow. Both project management and workflows are pivotal to seamless communication among teams. For example, one of the advantages of automated workflows is the less incidence of errors. Also, team members can focus on more important tasks why this tech solution automates recurring tasks. Project management tools, on the other hand, make it easy for every team member to keep track of the progress level. With these tools outlining a vivid image of the trajectory of a project and individual responsibilities is possible.

2.    Upgrade work environment

Sometimes productivity is an evaluation of existing business processes, hardware, and software tools used by the organization and staff. Obsolete technologies, hardware, and software would reduce the efficiency of your team members. It is important to audit what’s obsolete and replace them with recent hardware/software capable of improving the efficiency at which tasks are performed.

Also, check that software applications are up to date. This will help you get the best of their recent product/service offerings. It’s also a good time to eliminate redundant software your organization may be wasting money on. Statistics say that unused software costs businesses $40 billion in overspending annually. Experts assert that adopting cloud technology, reviewing your network and user security, and outsourcing managed IT services are great ways to optimize your cost of IT services.

3.    Leverage analytical tools.

Several businesses are increasing their revenue and customer satisfaction by exploiting real-time data analytics tools. These tools track consumer behavior and collect relevant consumer data to provide business insights.

Analytical tools also take the form of tools that track the KPIs of businesses. This KPI software help businesses evaluate their performance over a period or for specific marketing activity. It’s a plus if the analytical tools you use features data visualization. Several businesses are leveraging data visualization to communicate information in an easily comprehensible manner.

• Use Chatbots and AI

Businesses now use chatbots and AI to amplify customer experience and improve business process efficiency. With the aid of chatbots, businesses can now offer 24/7 customer support for common customer challenges.

Some of these chatbots double as interactive mediums, providing custom messages to customers and tracking their activities on business websites. For example, e-commerce shops use chatbots to customize welcome greetings to visitors and remind them of items saved in their carts. AI is equally included. With AI, several mundane tasks can now be automated. There is more accuracy in decision-making, and customers can get a lot of personalization.

5.    ERP software is still relevant

ERP software is specially designed to improve business processes. ERP is short for Enterprise Resource Planning. Software designed for ERP manages several day-to-day business processes in your business. These processes range from accounting to task/project management.

Key features of this software include; providing up-to-date data needed to make business decisions, eliminating redundant data, and providing access to updated central data for all team members. Primarily. ERP software brings various business data in a single interface, enabling you to access updated data and take proactive business decisions seamlessly.

It can be overwhelming to decide what technological tools your business should use. Talking to us can be the difference between a seamless and hectic adoption of technological solutions. Even better, we offer you the option of managed IT services at cost-effective rates. Statistics show that 50 percent of managed IT service users have cut their annual IT costs between 1 percent and 24 percent.