Professional Services

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As one of the leading outsourcing companies, offering a comprehensive suite of professional and back-office services, our mission is to help businesses streamline their operations, increase efficiency, and achieve their strategic goals. This is possible through our professional services which take off the hassle of handling back office services and leaving the company to focus more on revenue generation services and better customer care. It’s easy to become an industry lead when dealing with us!

BPO Services

We have 4 main category offerings under our professional services capabilities:

  • World-renowned Back-office Processing & Helpdesk Services:

    Our company is globally recognized for its exceptional back-office processing and helpdesk services. We have a proven track record of delivering high-quality services to clients all over the world.

    Proven Capabilities in Back Office Outsourcing: Our back-office outsourcing services are designed to handle all your non-core business operations. This includes everything from data entry and document processing to accounting and HR management. Our team is highly skilled and experienced, ensuring that all tasks are performed accurately and efficiently. Our services are globally delivered, meaning we can cater to businesses in any part of the world.

    Increased Operational Efficiency & Cost-Effectiveness: Our services are designed to increase your operational efficiency and cost-effectiveness. By outsourcing your back-office operations to us, you can focus on your core business functions. This not only improves your productivity but also reduces your operational costs. We ensure that your production operations and sales run smoothly, which directly affects customer satisfaction and organizational performance.

    In addition to these, we also offer Helpdesk Services to provide support to your customers or employees. Our helpdesk team is available round the clock to resolve any issues or queries. We use advanced ticketing systems to track and manage all helpdesk requests, ensuring timely and effective resolution.

  • Highly Advanced Knowledge Analytics Hub For Intensive, Data-driven Activities:

    Our company offers a highly advanced knowledge analytics hub designed to handle intensive, data-driven activities. This hub is equipped with cutting-edge technologies and tools that can process and analyze large volumes of data quickly and accurately. It is capable of handling various types of data, including structured and unstructured data, and can generate valuable insights that can drive business decisions.

    Advanced B2B/B2C Analytical, Data and Research Capabilities: We offer advanced analytical, data, and research capabilities for both B2B and B2C businesses. Our team of experts can analyze your business data to identify trends, patterns, and insights that can help you understand your market, customers, and competitors better. We also conduct comprehensive research to keep you updated with the latest market trends and industry developments.

    Emergent Capabilities in Big Data, Customer Feedback, and Predictive Analytics: Our company has emergent capabilities in big data, customer feedback, and predictive analytics. We can handle large volumes of data (big data) and analyze it to generate actionable insights. We also collect and analyze customer feedback to understand customer needs, preferences, and satisfaction levels. Our predictive analytics capabilities allow us to forecast future trends and outcomes based on historical data, helping you make informed business decisions.

    In addition to these, we also offer Data Visualization services to present your data in a visually appealing and easy-to-understand format. Our Machine Learning services can help you build predictive models and automate data-driven decisions. Lastly, our Data Governance services ensure that your data is accurate, consistent, secure, and compliant with regulations.

  • Mature & Sophisticated Digitally-enabled Finance & Accounting (F&A) Proficiency:

    Our company offers mature and sophisticated digitally-enabled F&A proficiency. We leverage the latest digital technologies to enhance our F&A services, ensuring accuracy, efficiency, and compliance.

    Reputable Service Delivery for Transactional, Analytical, and Technical Accounting: We have a reputable service delivery for transactional, analytical, and technical accounting. Our team of experts can handle all types of accounting tasks, from basic bookkeeping to complex financial analysis. We ensure that all transactions are accurately recorded, all financial data is thoroughly analyzed, and all accounting standards are strictly adhered to.

    Rigorous Financial, Credit and Data Standards and Security Policies: We follow rigorous financial, credit, and data standards and security policies. We ensure that all financial transactions are conducted in accordance with the highest standards of integrity and transparency. We also have strict credit policies to manage credit risk. Our data security policies ensure that your financial data is protected from unauthorized access and breaches.

    Next-Generational, Digital F&A and IT-enabled Systems and Processes: We offer next-generational, digital F&A and IT-enabled systems and processes. Our digital F&A systems automate various financial tasks, reducing manual errors and improving efficiency. Our IT-enabled processes ensure seamless integration of our services with your existing systems, providing real-time access to financial data and reports.

    In addition to these, we also offer Financial Planning and Analysis services to provide strategic insights for decision making. Our Risk Management services help identify, assess, and mitigate financial risks. Lastly, our Regulatory Compliance services ensure that your financial operations adhere to all relevant laws and regulations.

  • Digitally-Proficient Information Technology Outsourcing (ITO) & Next-Generation Capabilities:

    Our company offers digitally-proficient ITO services with next-generation capabilities. We leverage the latest digital technologies to enhance our ITO services, ensuring efficiency, innovation, and compliance.

    Technical Support Services in Application & Software Development: We have expertise in providing technical support services in application and software development. Our team of experts can handle all stages of software development, from requirements gathering and design to development and testing. We ensure that all applications and software are developed according to your specific needs and standards.

    Creative Design and UX Development: Our creative design and UX development services ensure that your digital products are not only functional but also visually appealing and user-friendly. Our team of designers and UX experts work closely with you to create designs that resonate with your target audience and provide a seamless user experience.

    Secure and Compliant Africa Cloud Regions: We offer secure and compliant cloud services in Africa. Our cloud regions offer hybrid IT, hybrid cloud, private cloud, and data centre hosting services. We ensure that all your data is securely stored and easily accessible, adhering to all relevant data protection laws and regulations.

    Business Continuity and Converged Edge Computing Capabilities: Our business continuity services ensure that your business operations continue uninterrupted, even in the event of a disaster or disruption. Our converged edge computing capabilities allow you to process data closer to the source, reducing latency and improving performance.

    Qualified and Certified Professionals: Our team consists of well-qualified and certified professionals with deep legacy mainframe experience. They have the skills and expertise to handle complex IT tasks and challenges.

    Growing Next-Gen Digital Transformation Expertise and Niche AI Competencies: We have growing expertise in next-gen digital transformation and niche AI competencies. We can help you leverage the power of AI to automate tasks, enhance services, and gain valuable insights. Our digital transformation services can help you adapt to the rapidly evolving digital landscape and stay ahead of the competition. We are committed to providing high-quality, professional services that meet your business needs. Partner with us and let us take care of your back-office tasks, so you can focus on what you do best - growing your business.