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OmniContact

Is a leading Business Outsourcing Company. We support and enable businesses to provide a personalized and seamless digital experience to their customers, delivering the best operational performance and the ultimate brand experience.

services

Service Offering

Explore how we can help you achieve your goals

Through our unique customer-focused approach, we assist our partners in expanding, managing, and keeping their customer databases intact. Our agents, known for their neutral accents, are highly trained and equipped to handle customer inquiries across a wide range of industries.

Services at Omnicontact

Professional Services

As one of the leading outsourcing companies, we are offering a comprehensive suite of professional and back-office services.

BPO Services

We provide Inbound, Outbound, and Professional Services with a team of agents who support your customers through phone, social media, and email. While you focus on your business, we manage customer service.

AI & Digital Solutions

Welcome to the future of business, where Artificial Intelligence (AI) and digital solutions are not just buzzwords, but powerful tools that drive success. Our company is at the forefront of this digital revolution, offering a suite of AI and digital solutions designed to propel your business to new heights.

what we stand for

Mission & Values

Our Mission and Values as OmniContact

We are building OmniContact to be the global BPO company of choice providing contact centre, digital and professional services — In Africa and Beyond. Our key differentiators leverage on Innovation, Exceptional Customer Engagement and Robust Technology.

We leverage technology to deliver seamless experience.

We believe in swift execution.

We are driven by a passion for excellence.
Our Mission

benefits

What You Stand To Benefit

Our exceptional services will ensure that the following are archieved:

Dedicated, Trained Agents

Our agents know how to follow a script and build rapport with customers & are well-trained to provide the required technical information to a potential customer.

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Increase In Sales

You are guaranteed of improved customer acquisition through the help of well-trained agents who can persuade prospects that your products are worth buying.

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Enhanced Productivity

Your employees will be able to focus on business critical tasks while we manage the outbound calls and convert your leads into paying customers.

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our facilities

Tour Our Facilities

Our exceptional services will ensure that the following are achieved:

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Omni Self Made Guide

Are you considering outsourcing some of your business processes but don't know how and why you should outsource? Download the OmniContact e-book series and get all the information you need.

Omni Self Made Ebook

Exceptional Services for your brand

OmniContact provides a multitalented & multi-lingual team of agents who have been trained to provide various forms of support to your customers over several channels including: telephone, social media and email.

Meet Our Agents

blogs

Recent Blog Posts

Keep yourself informed by staying up to date with our latest blog posts.

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The future is AI

The potential of AI is limitless for small and medium scale business.AI automation solutions, making life easier.

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Transforming Businesses Through Strategic BPO Excellence

In the dynamic landscape of global business, organizations are continually seeking innovative strategies to enhance efficiency, cut costs, and maintain a competitive edge. OmniContact, a distinguished Business Process Outsourcing (BPO) company headquartered in Southern Africa, emerges as the catalyst for transformative success. Unlocking Southern Africa’s Potential: Situated in the heart of Southern Africa, OmniContact harnesses […]

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Our Collective Journey Towards Sustainable Development: Impact sourcing

As an organization, our journey embodies the essence of sustainable development. Impact sourcing has proven to be a transformative force, enabling us to uplift marginalized communities, embrace disability inclusion, and contribute to a more inclusive society

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Unlocking Potential, Transforming Lives: OmniContact’s Impact Sourcing Journey

OmniContact's invitation to potential companies is a call to action for those seeking to make a tangible difference in the world. By joining our impact sourcing journey, businesses have the opportunity to address pressing social issues, empower marginalized communities, and reap the numerous benefits of a socially responsible partnership.

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Inbound Call Centre Excellence

OmniContact's commitment to excellence in inbound call centre services is a testament to our dedication to elevating businesses across diverse industries. By leveraging our expertise in telecoms, EdTech, and InsureTech, we have demonstrated the transformative impact of responsive and customer-centric support.

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achievements

Our Accolades

Showcasing our achievements and awards, reinforcing our credibility and expertise.

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Why wait? Schedule a discovery call today!