The leading Pan-African BPO Provider for
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We offer engaging, scalable and diverse remote staff leasing services
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Active Customer Engagement

24/7 customer engagement by our versatile and dynamic team of frontline staff
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Meet OmniContact

We are the leading multi-lingual international customer service company that is well versed with the African market.

With over 50+ years’ combined experience, we have been providing cost effective contact centre services on demand at low cost, thereby helping businesses to grow in any environment.

OmniContact has earned recognition across the African landscape and beyond for undertaking complex customer service projects, embracing emerging technologies, and tailor-making innovative business solutions. Whether big or small, we can provide a dedicated customer service department for your clients to ensure that you focus on your core business functions and succeed.

We specialise in Business Process Outsourcing (BPO) using state-of-the art technology with intelligent traffic routing on both voice and digital support channels. We are focused on helping your business thrive and flourish. We are committed to becoming the best in class outsourcer of Customer Experience Management solutions.

Our Vision

We are building OmniContact to be the global BPO company of choice providing contact centre, digital and professional services — In Africa and Beyond

Our key differentiators leverage on Innovation, Exceptional Customer Engagement and Robust Technology.

Innovation

We leverage technology to deliver seamless experience.

Agility

We believe in swift execution.

Excellence

We are driven by a passion for excellence.

Our Mission

To deliver robust, dynamic and scalable outsourced Call Centre as a Service Solutions for our customers around the globe, that drive revenue growth & operational excellence, grow profitability and improve overall customer experience.