Customer service reimagined!
Delivering customer management solutions that revolutionalize your business and seamless agent staffing services.
OmniContact is a leading Business Process Outsourcing company.
We support and enable businesses to provide a personalized and seamless digital experience to their customers, delivering the best operational performance and the ultimate brand experience
Our Service Offering
With a distinguished customer centric offering, we help our partners grow , manage and retain their customer databases. Having a neutral accent, our versatile pool of agents are well trained and are capable of handling customer queries across various industries.
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Professional Services
We provide skills which your existing employees may not have, or may not have the time to do them. Our team is available to handle small tasks or projects that fall by the wayside due to resources constraints and is scalable to meet your requirements at any given time.
We save you the stress of hiring a full-time in-house team, which means you don’t have to pay for additional employee insurance, compensation, and benefits.
Professional Services Supported by OmniContact:
- Data Entry Services
- Research And Analysis
- Transcription Services
- Sales Services
- Business Training Services
- Backoffice Services
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Digital Services
Our services help you succeed in the current era of digital transformation, leveraging on the comprehensive use of relevant digital channels, bringing it all together with a strategy that succeeds.
The digital world is enormously widespread including everything from search engine optimization, social media marketing and more. It is next to impossible for a single company to be an expert in all the fields and OmniContact is available to provide specialist services in this area.
Digital Services supported by OmniContact:
- Data Labelling & Smart Data Labelling
- Computer Vision
- Transcription & Captioning
- Selfcare solutions
- Web development
- Software development
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Inbound Services
We have a multitalented team of agents who have been trained to provide various forms support to your customers over several channels including: telephone, social media and email. This lets you focus on your core business while we support your customers for you.
Our agents are fully trained in various industries and can quickly grasp product and technical knowledge to deal with calls independently. Our large talent pool assures you a 24hr support service including weekend and holidays.
Inbound Call Center Services Supported by OmniContact:
- Support Services
- After-hours Call Center Services
- Interactive Voice Response (IVR) Services
- Product Information Services
- Reservation Booking Services
- Claims Processing Services
- Omnichannel Contact Center Services
- Billing Queries Services
- Order Taking Services
- Medical Answering Services
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Outbound Services
We are well equipped to perform outgoing calls on behalf of your business and we have the capability to make cold calls, survey customers and collect market research, guaranteeing you success in all your campaigns.
With our outbound service, we also generate and identify qualified leads, engaging potential customers in any way possible to generate brand awareness and close on deals.
Outbound Call Center Services Supported by OmniContact
- Leads Generation
- Market Surveys
- Telemarketing
- Payment Collection Services
- Subscription Services
- Insurance Claims Processing Services
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Our Vision
We are building OmniContact to be the global BPO company of choice providing contact centre, digital and professional services — In Africa and Beyond
Our key differentiators leverage on Innovation, Exceptional Customer Engagement and Robust Technology.
Innovation
We leverage technology to deliver seamless experience.
Agility
We believe in swift execution.
Excellence
We are driven by a passion for excellence.
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OmniContact's Business Process Outsourcing Tour
OmniContact specializes in giving you seamless, cost effective, intelligence driven
customer service solutions, guaranteeing exceptional, positive outcomes.
Contact Our Business Development Team
Tell us a bit about your request, and our team will be in touch shortly.
Our Affiliates
We are affiliated with outstanding organizations, who enable us to achieve the best results.
