Meet OmniContact

We are the leading multi-lingual international customer service company that is well versed with the African market.

With over 50 years’ experience, we have been providing contact centre services on demand at low cost, helping businesses to flourish in any environment.

OmniContact has earned recognition across the African landscape and beyond for undertaking complex customer service projects, embracing emerging technologies, and tailor-making innovative business solutions. Whether big or small, we can provide a dedicated customer service department for your clients to ensure that you focus on your core business functions and succeed.

 
image

We specialise in Business Process Outsourcing (BPO) using state-of-the art technology with intelligent traffic routing on both voice and digital support channels. We are focused on helping your business thrive and flourish. We are committed to becoming the best in class outsourcer of Customer Experience Management solutions.

background

Our Vision

To be the highest value provider of contact centre, digital services and technical expertise.— In Africa and Beyond.

We are geared to be the best in class outsourcer of Customer Experience Management solutions.

 
Innovation

We leverage technology to deliver seamless experience.

Agility

We believe in swift execution.

Excellence

We are driven by a passion for excellence.

image

Our Mission

To deliver robust, dynamic and scalable outsourced Call Centre as a Service Solutions for our customers around the globe, that drive revenue growth & operational excellence, grow profitability and improve overall customer experience

Project Planning

Our team of professionals is well equipped to offer consultancy services and planning for deploying and managing new and existing projects.

Collect Leads

OmniContact is the ideal partner for launching your offline and digital marketing campaigns

background

Our Services

We offer world class services employing state-of-the-art technologies.

Customer Intelligence & Predictive Analytics
AI Chatbots for Social Media Sites
Social Media Management & Social Listening
Customer Lifecycle Management
Customer Loyalty & Retention Management
Customer Experience Consultancy
Market Research & Intelligence Surveys
Sales & Customer Acquisition Consultancy

Our Affiliates

We are affiliated with outstanding organizations, who enable us to achieve the best results.

  • Image
  • Image
  • Image
  • Image
  • Image

Get In Touch

Request a Callback by filling out this form.