In the globalized world of business, offshore outsourcing has become a key strategy for companies seeking to streamline operations, reduce costs, and access global talent. One country that stands out as an ideal offshore outsourcing destination is Zimbabwe.

OmniContact: Leading the Way in the BPO industry

At the forefront of this movement is OmniContact, Zimbabwe’s largest Business Process Outsourcing (BPO) provider. We are not just a BPO provider, but a symbol of Zimbabwe’s commitment to excellence in the ICT sector.

Power Infrastructure: A Pillar of Reliability

One of the key factors that make Zimbabwe an attractive outsourcing destination is its robust power infrastructure. Zimbabwe has invested heavily in ensuring a reliable power supply, with a focus on redundancy and backup systems. This ensures that businesses can operate without interruption, a critical factor in the fast-paced world of BPO.

OmniContact’s call center sites are a testament to this commitment. They are equipped with multiple power sources to ensure continuous operation:

1. Zimbabwe Electricity Supply Authority (ZESA) Mains grid (utility power): This is the primary power source.

2. Diesel Engine Generators (backups): These generators kick in to provide continuous power if the mains grid fails.

3. Solar panels (additional backup): If the generators also fail, the solar panels can provide some power, depending on sunlight.

4. Uninterruptable Power Supply (UPS) batteries: These allow smooth changeovers between power sources.

This setup is like having multiple safety nets to catch you if one fails, ensuring the call center remains operational even if one or two power sources fail. This minimizes downtime and guarantees continuous service.

ICT Infrastructure: A Leap into the Future

Zimbabwe has made significant investments in ICT Infrastructure. OmniContact, being part of Econet Wireless, the biggest Mobile Network Operator (MNO) in Zimbabwe, benefits from new technologies that the mother brand rolls out. These technologies come with network speeds of up to +2Gig in bandwidth. This is all part of the effort to achieve a 100% infrastructure uptime of Power, LAN & WAN.

With its robust power infrastructure, advanced ICT capabilities, and leading BPO providers like OmniContact, Zimbabwe is positioning itself as a top offshore outsourcing destination. Companies looking to outsource their operations can look to Zimbabwe for a reliable, cost-effective solution that meets their business needs. Get in touch with our representatives at +263 77 222 2437 or schedule a discovery call by visiting: https://omnicontact.biz/discovery/.