Exceptional Inbound Services
for your Brand
OmniContact provides a multitalented team of agents who have been trained to provide various forms support to your customers over several channels including: telephone, social media and email.
A Unique Approach To Inbound Services
Our approach is a well-tailored combination of Customer Experience Strategy, Technology and Operations that is guaranteed to increase customer satisfaction, grow revenue, and reduce costs all at the same time. Our turnkey solution ensures seamless customer experiences across every touch point.
Services We Offer
Phone Answering Services
Your clients will be attended by a well trained team to handle customers’ issues. Our team is professional in handling frustrated customers and to retain them
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Enquiry Handling Services
We internalize all the data regarding your products and services to provide all the information required by clients when they contact you, in the process, luring new customers and retaining existing ones.
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After-hours Call Center Services
We operate beyond the ordinary working hours. Coupled with our ability to transcend time zones across countries, your customers are guaranteed for service after hours.
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Interactive Voice Response (IVR) Services
Our IVR system is customized to your offerings, equipped from your FAQs and are designed to not only provide instant responses to customer enquiries, but to also reduce customer waiting time.
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Product information services
All the information regarding product/service usage, benefits and precautions (if any) are carefully studied and relayed to customers as and when customers require such information.
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Reservation Booking Services
Customers calling in or emailing for reservations are served. Payments are done and confirmations are then sent back to the customer immediately using the customer’s preferred channel.
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Medical Answering Services
We provide a single point reliable medical answering services that contribute to positive patient experiences and seamless medical and emergency practice administration.
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Omnichannel Contact Center Services
We have all-in-one platforms that integrate and manages interactions and contact channels with your customers in ways that allows customers to enjoy seamless experience across touchpoints.
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Billing Queries Services
Information regarding your billing will be at our fingertips to assist in any enquiries thereof. Our teams are trained to handle both enquiries and queries in a way that benefits both parties.
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Why Us?
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Custom Plan Creation
We have solutions to all your business needs. Our services are multidisciplinary and cross functional. All services are flexible and can be tailor-made to suit your requirements.
Backed by a flexible pricing model, our offerings are affordable yet of high quality world class standards.
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24/7 Support
Our call centres are not confined to the ordinary working hours. We operate on a seamless shift work model to ensure that after-hours support is provided
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Guaranteed Service
By outsourcing with us, you are guaranteed of excellent service. Our service promise is underpinned by Innovation, Agility and Excellence
Grow Your CSAT
Achieve consistently high customer satisfaction scores as you partner with us.
Lower TCO
Benefit from guaranteed low costs with our customizable packages.
Seamless Turnkey
Leverage on our effective combination of tools, talent, and technology.
Ready To Transform Your Business?
Schedule a session with our professionals to have a feel of our services before you commit.
Schedule Now